Expedia Poor Customer Support

60+ Minutes on Hold

I will elaborate later, but after waiting close to an hour to talk with a representative to perform a “Phone Only” operation, in this case refunding the Expedia Car Insurance, I plan to close my account if I get to person.

Must call Customer Support.

After canceling the related car reservation, you get prompted with a nice reminder that “You must call customer service to cancel car insurance.” One would think this would be a given, and certainly no require a phone call to do.

Account Closure

With so much competition out there, no need to have that account around!  I found a FAQ while I was waiting which detailed how to mange your account, including closing, but when I clicked on the link, was given an error basically saying I did not have permission to delete my account.    Guess I have to wait on the phone for this too!


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