Opps..let me comp that and then charge you for the replacement.

Anyone have a bad restaurant experience?  Perhaps since I was a restaurant owner and a waiter for close to 2 years, I am a bit less forgiving when it comes to eating out.  Here is the letter I wrote to the parent company of Bar Louie.  I would have expected a compensation, or at least an expedited replacement.  Perhaps it takes a long time to make a 8″ thin crust pizza, but I would have expected a faster turn around time and a visit from the manager on duty.


   I wanted to mention my recent visit to Bar Louie in DC.  My order we inputted incorrectly into the computer by another staff as my waitress was apparently too busy.  My friends order was correct and he ate while I waited 15 minutes for a new pizza to be made. 

  When it came time for the check, I was happy that the waitress said that since it was a mistake on their part, she “comped” the pizza.  I was a bit confused as there were 2 pizzas listed on the bill.  There was a -$9.99 “Quality Control” on the bill, but that apparently was to negate the incorrect pizza.  From what the waitress explained, it was added and then removed from the bill per corporate.  As a restaurant owner myself, I can see it being a way to control shrink and food costs, but was mislead to believe that I was compensated for the error and delay.  I was not.  I would have talked with a manager, but was about to be late for a movie and did not have time. 

  I understand that is likely nothing you can do, but unfortunately, this is the second error and my last visit to Bar Louie.  Great food, but poor service.


Jason Clock

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